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ADA - Notice Under the Americans With Disabilities Act


Policies and Procedures

Subject:
ADA - Notice Under the Americans With Disabilities Act
Category:
Operations & Guest Practices/Policies

In accordance with the requirements of Title II of the Americans with disabilities Act of 1990 ("ADA"), the Arizona-Sonora Desert Museum will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Employment: The Arizona Sonora Desert Museum does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA.

Effective Communication: The Arizona Sonora Desert Museum will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in Museum programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures: The Arizona-Sonora Desert Museum will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in all Desert Museum public areas, even where pets are prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of the Arizona-Sonora Desert Museum, should contact the office of ASDM's Service Coordinator at servicecoordinator@desertmuseum.org as soon as possible but no later than three-weeks before the scheduled event.

The ADA does not require the Arizona-Sonora Desert Museum to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Complaints that a program, service, or activity of the Arizona-Sonora Desert Museum is not accessible to persons with disabilities should be directed to for ASDM's Service Manager at servicemanager@desertmuseum.org.

The Arizona-Sonora Desert Museum will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

ARIZONA-SONORA DESERT MUSEUM
Grievance Procedure under The Americans with Disabilities Act

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Arizona-Sonora Desert Museum. The Museum's Employment Practice/Policy governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

ASDM Service Manager
Arizona-Sonora Desert Museum
2021 N. Kinney Road
Tucson, Arizona 85743

Within 15 calendar days after receipt of the complaint, ASDM's Service Manager or their designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, ASDM's ADA Manager or their designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the Museum and offer options for substantive resolution of the complaint.

If the response by ASDM's Service Manager or their designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Museum's Executive Director or his designee.

Within 15 days after receipt of the appeal, the Museum's Executive Director or his designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Museum's Executive Director or his designee will respond in writing, and where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by ASDM's Service Manager or their designee, appeals to the Museum's Executive Director or his designee, and responses from these two offices will be retained by the Museum for at least three years.